Frequently Asked Questions
Find answers to common questions about our cybersecurity services
General Questions
Every business with digital assets is at risk of cyber attacks. If your organization uses email, has a website, stores customer data, or relies on any internet-connected systems, you face various cybersecurity threats. Common risk indicators include outdated security software, lack of employee training, absence of multi-factor authentication, and no incident response plan. We offer free initial security assessments to evaluate your specific risk level and provide tailored recommendations.
We provide a comprehensive suite of cybersecurity services specifically tailored for small businesses, including:
- Network Security Assessments
- Managed Firewall Services
- Email Security Solutions
- Security Awareness Training
- Endpoint Protection
- Data Backup Solutions
- Incident Response Planning
- Compliance Assistance
- Vulnerability Scanning
Our small business packages are designed to provide enterprise-grade protection at affordable rates with flexible, scalable options to grow with your business.
Our incident response team is available 24/7/365, with guaranteed response times based on your service level agreement. For clients on our premium support plans, we typically begin remote response within 30 minutes of incident notification. For critical incidents, we can deploy on-site teams within hours when necessary. We maintain a dedicated emergency hotline and provide all clients with an incident response playbook customized to their environment.
Services & Solutions
Yes, we specialize in regulatory compliance for various industries. Our team includes certified compliance experts who can help you navigate GDPR, HIPAA, PCI-DSS, CCPA, SOX, and other regulatory requirements. We offer compliance gap assessments, documentation development, remediation support, staff training, and ongoing compliance monitoring. Our goal is to make compliance straightforward and achievable while maintaining the highest security standards for your sensitive data.
Our comprehensive email security and deliverability services include:
- SPF, DKIM, and DMARC implementation to improve deliverability
- Advanced anti-spam and anti-phishing protection
- Email encryption and data loss prevention
- Anti-spoofing and anti-impersonation controls
- Email continuity services during outages
- Inbox placement testing and optimization
- Sender reputation monitoring and improvement
- Regular deliverability reporting and analysis
We ensure your legitimate emails reach their intended recipients while blocking malicious messages targeting your organization.
We offer secure, high-performance web hosting solutions tailored to your specific needs:
- Shared Hosting: Cost-effective solutions for small websites with essential security features
- VPS Hosting: Dedicated resources with enhanced security and performance
- Dedicated Servers: Maximum security, performance, and control for high-traffic websites
- Cloud Hosting: Scalable solutions with built-in redundancy and high availability
- Managed WordPress Hosting: Optimized for WordPress with specialized security features
All our hosting solutions include DDoS protection, WAF (Web Application Firewall), regular backups, SSL certificates, and 24/7 security monitoring.
Payment & Company Information
We offer flexible payment options to accommodate your business needs:
- Monthly subscription plans for ongoing services
- Annual contracts with discounted rates
- Project-based billing for one-time services
- Custom payment schedules for larger implementations
We accept various payment methods including:
- Credit/debit cards (Visa, Mastercard, American Express)
- ACH/bank transfers
- Purchase orders (for qualified businesses)
- PayPal and other electronic payment platforms
Invoices are typically due within 30 days of issuance. Please contact our billing department for specific payment arrangements.
Yes, we stand behind our services with strong guarantees. For managed services, we provide Service Level Agreements (SLAs) that guarantee specific response times, uptime percentages, and performance metrics. If we fail to meet these agreed-upon standards, you may be eligible for service credits. For project-based work, we provide a satisfaction guarantee and will address any issues that arise during the agreed warranty period. These guarantees reflect our commitment to quality service and client satisfaction.
CyberITEX stands apart from other security providers in several key ways:
- Direct Expert Access: Unlike many providers, we offer direct access to senior security experts without call centers or tiered support
- Proactive Approach: We emphasize preventative security rather than just reactive responses
- Holistic Solutions: We provide end-to-end security covering technical, human, and procedural aspects
- Business-Focused: Our security solutions are designed to enable business growth, not hinder it
- Transparent Pricing: No hidden fees or unexpected costs in our service agreements
- Vendor-Neutral: We recommend the best solutions for your needs, not what pays us the highest commission
Our approach has earned us a 97% client retention rate and numerous industry recognitions for service excellence.
Still Have Questions?
If you couldn't find the answer to your question, our team is here to help.