Security Practices

Introduction

At CyberITEX, security is our foundation. As a Managed Security Service Provider (MSSP), we maintain rigorous security practices to protect both our infrastructure and our clients' systems and data. This document outlines our key security measures, compliance frameworks, and operational security practices.

Our security philosophy is built on defense in depth, principle of least privilege, and continuous monitoring. We regularly update our security practices to address emerging threats and evolving best practices.

This policy was last updated on March 14, 2025.

Security Framework and Governance

CyberITEX operates with a comprehensive security framework that includes:

• Security Leadership: Our Chief Information Security Officer (CISO) oversees all security initiatives, reporting directly to executive leadership
• Security Committee: Cross-functional team that meets monthly to review security posture, incidents, and improvement initiatives
• Security Policies: Documented and regularly reviewed policies covering all aspects of information security
• Risk Management: Formalized risk assessment and management process conducted at least annually
• Audit Program: Regular internal audits and annual third-party security assessments
• Industry Standards: Alignment with NIST Cybersecurity Framework, ISO 27001, and CIS Controls

Personnel Security

Our team members are critical to our security posture. We implement:

• Background Screening: All employees undergo comprehensive background checks prior to employment
• Security Training: Mandatory security awareness training for all staff at onboarding and quarterly refreshers
• Specialized Training: Advanced security training for technical staff relevant to their roles
• Security Certifications: Our security staff maintains industry certifications including CISSP, CISM, CEH, and CompTIA Security+
• Confidentiality Agreements: All employees sign confidentiality and data protection agreements
• Security Culture: Regular security communications, phishing simulations, and incentives for identifying security issues

Access Control

We enforce strict access control principles:

• Principle of Least Privilege: Staff have access only to systems and data necessary for their roles
• Multi-Factor Authentication (MFA): Required for all administrative access and client-facing systems
• Role-Based Access Control (RBAC): Access permissions defined by job functions
• Access Reviews: Quarterly reviews of all access privileges
• Privileged Access Management: Special controls for privileged accounts, including session recording and just-in-time access
• Secure Authentication: Enforcement of strong password policies and use of password managers
• Automated Deprovisioning: Immediate access revocation upon role change or employment termination

Network Security

Our network security architecture includes:

• Segmentation: Network segregation with well-defined security zones and controlled inter-zone traffic
• Next-Generation Firewalls: Advanced threat protection at network boundaries
• Intrusion Detection/Prevention: 24/7 monitoring of network traffic for malicious activities
• DDoS Protection: Deployment of DDoS mitigation services to ensure service availability
• VPN: Secure remote access using encrypted tunnels
• Network Access Control: Device authentication before network access is granted
• Web Application Firewalls: Protection for web-facing applications and services
• Regular Scans: Vulnerability scans of network perimeters and internal networks

System Security

We secure all systems through:

• Hardening: Systems configured according to industry-standard hardening guidelines
• Patch Management: Regular patching process with critical security updates applied within 72 hours
• Endpoint Protection: Advanced anti-malware and endpoint detection and response (EDR) solutions
• Secure Configuration Management: Automated deployment of secure configurations
• Host-based Firewalls: Additional protection at the system level
• Disk Encryption: Full-disk encryption for all endpoints and servers
• Secure Boot: UEFI Secure Boot enabled where supported
• Vulnerability Management: Regular scanning and remediation of system vulnerabilities

Application Security

Our application security practices include:

• Secure Development: Secure software development lifecycle (SDLC) with security integrated at every stage
• Security Testing: Regular static and dynamic application security testing
• Penetration Testing: Annual penetration tests of applications by qualified third parties
• API Security: Security controls specific to API endpoints
• Code Reviews: Security-focused code reviews before deployment
• Dependency Management: Monitoring and updating of third-party libraries and components
• Container Security: Scanning and hardening of container images

Data Security

We protect data through multiple layers:

• Data Classification: Formal classification of data based on sensitivity
• Encryption in Transit: TLS 1.2+ for all data transmission
• Encryption at Rest: Encryption of stored data using industry-standard algorithms
• Key Management: Secure generation, storage, and rotation of encryption keys
• Data Loss Prevention: Controls to prevent unauthorized data exfiltration
• Secure Disposal: Secure wiping of data when no longer needed
• Data Minimization: Collection of only necessary data for specific purposes
• Database Security: Hardened database configurations with access controls and auditing

Cloud Security

For cloud services and infrastructure, we implement:

• Cloud Security Posture Management: Continuous monitoring of cloud configurations
• Identity and Access Management: Cloud-specific IAM controls and federation
• Secure Configuration: Deployment of cloud resources using security best practices
• Infrastructure as Code: Automated, version-controlled infrastructure deployment
• Virtual Network Security: Segmentation and protection of cloud network resources
• Container Orchestration Security: Secured Kubernetes and container deployments
• Cloud Service Provider Security: Leveraging security features from AWS, Azure, and Google Cloud
• Cloud Backup: Regular backups with encryption and integrity verification

Threat Detection and Response

Our security operations center (SOC) provides:

• 24/7 Monitoring: Continuous surveillance of security events
• SIEM: Security Information and Event Management system correlating security data
• User and Entity Behavior Analytics: Detection of anomalous behavior patterns
• Threat Intelligence: Integration of threat feeds to identify known attack patterns
• Incident Response: Formal procedures for addressing security incidents
• Digital Forensics: Capabilities for investigating security incidents
• Threat Hunting: Proactive search for indicators of compromise
• Alert Triage: Prioritization and investigation of security alerts

Vulnerability Management

We maintain a robust vulnerability management program:

• Regular Scanning: Automated vulnerability scanning of all systems
• Risk-Based Remediation: Prioritization of vulnerabilities based on impact and exploitability
• Patch Management: Structured process for applying security updates
• Penetration Testing: Regular testing by internal and external security experts
• Bug Bounty: Program for responsible disclosure of security vulnerabilities
• Continuous Monitoring: Ongoing assessment of security posture

Business Continuity and Disaster Recovery

We ensure service resilience through:

• Business Continuity Planning: Documented plans for maintaining operations during disruptions
• Disaster Recovery: Procedures for recovering from major incidents
• Regular Backups: Encrypted, tested backups stored in geographically diverse locations
• Redundancy: Redundant systems and infrastructure components
• Recovery Testing: Regular exercises to verify recovery capabilities
• Incident Response: Coordinated approach to managing security incidents

Third-Party Security

We manage security risks from vendors and partners through:

• Vendor Risk Assessment: Security evaluation before engaging new vendors
• Security Requirements: Contractual security obligations for suppliers
• Ongoing Monitoring: Regular review of vendor security posture
• Supply Chain Security: Controls to prevent compromise of software and hardware supply chains
• Third-Party Access: Restricted, monitored access for vendors to our systems

Physical Security

Our facilities and equipment are protected by:

• Access Controls: Badge access, biometric systems, and visitor logs
• Surveillance: CCTV monitoring of facilities
• Environmental Controls: Protection against fire, flood, and other environmental hazards
• Secure Equipment Disposal: Secure wiping and destruction of hardware
• Facility Security: 24/7 security personnel at data centers

Compliance and Certifications

CyberITEX maintains compliance with relevant standards and regulations:

• SOC 2 Type II: Annual audit for security, availability, and confidentiality
• ISO 27001: Information Security Management System certification
• GDPR: Compliance with EU data protection requirements
• CCPA/CPRA: Compliance with California privacy laws
• NIST Cybersecurity Framework: Alignment with NIST CSF
• PCI DSS: Compliance for payment card processing environments
• HIPAA: Controls for protecting healthcare information

Copies of our certifications and attestations are available to clients upon request.

Security Assurance for Clients

We provide our clients with:

• Security Documentation: Details of our security controls and practices
• Compliance Reports: Access to relevant compliance certifications
• Security Reviews: Regular security assessments of client environments
• Security Recommendations: Guidance on improving security posture
• Incident Notifications: Timely communication of security incidents
• Security Metrics: Regular reporting on key security indicators

Continuous Improvement

We continuously enhance our security posture through:

• Security Roadmap: Strategic plan for security improvements
• Lessons Learned: Analysis and application of insights from security events
• Industry Engagement: Participation in security communities and information sharing
• Technology Evaluation: Assessment of new security technologies
• Metrics and Measurement: Tracking of security performance indicators

Contact Our Security Team

For security-related inquiries or to report security concerns: