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Hardware · Fix
A computer that will not power on is scary because everything important seems to be locked inside. The good news is that "will not turn on" is actually a spectrum: completely dead is unusual, but "powers on but black screen", "boot loop", "stuck on logo", and "starts but freezes immediately" are all common — and most of them are software problems that a remote tech can guide you through fixing. We will start with a quick diagnostic call to figure out which type of failure you have, then either walk you through a fix on a working device or tell you honestly when on-site service is needed.
$79 per 30-minute session · No contract · You watch every action
Fast response
Typical response within minutes during business hours.
Encrypted CyberDesk session
End-to-end encrypted. Removable at session end. You watch the whole time.
No contract, no upsell
$79 for the session. If we cannot help, we tell you upfront.
Real, useful steps to try before you book. If they do not resolve it, the next sections explain what is actually wrong and how a remote session fixes it.
For desktops: try a different outlet, then a different power cable. For laptops: try a different charger if you have one, and try with the battery removed (if removable) plugged in directly. A dead charger is a common false alarm.
Any fan noise? Any LEDs? A keyboard light that comes on briefly? Even a tiny "I am alive" signal narrows the problem dramatically.
Hold the power button down for 30 full seconds with the cable unplugged. This drains capacitors and can clear a stuck power state. Plug back in, try again.
Unplug all USB devices, external drives, and monitors. Sometimes a faulty peripheral prevents POST.
Failures cluster into a few buckets: dead or failing power supply (usually external charger for laptops, internal PSU for desktops), drained CMOS battery causing BIOS reset (common on machines older than 5 years), corrupted boot files preventing Windows or macOS from loading (very fixable), failed Windows update mid-install, a bad RAM stick, or a failing storage drive (the boot drive can fail in ways that prevent POST). For laptops specifically, a battery that has expanded or gone bad can prevent power-on even when the charger is plugged in. For desktops after a thunderstorm, a fried PSU is depressingly common. The hardest cases are motherboard failures, but they are rarer than people fear. We help diagnose which bucket you are in before anyone spends money.
For "powers on but does not boot" cases, we connect through CyberDesk on a working device, then walk you through booting into recovery mode (Windows Recovery Environment, macOS Recovery, or your manufacturer's diagnostic tool). From there we can repair boot records, roll back failed updates, restore previous working states, and sometimes recover data even when the OS will not load. For "completely dead" cases, we cannot fix it remotely — but we can talk you through a structured diagnosis (a 10-minute call, no charge if we cannot help) that tells you whether it is power, motherboard, or storage, so you know what to ask for at a local repair shop and do not get upsold.
CyberDesk encrypted remote session
One-click connect. No software stays on your machine after the session unless you choose to keep it.
You stay in control
See your screen the whole time. End the session in one click. We document what we did when the session ends.
We are honest about what is fixable remotely. If your machine is genuinely dead and needs hands-on repair, we say so on the diagnostic call before charging the session fee. If it is software-side (boot failure, failed update, corrupted Windows), we have a high success rate. Either way you leave the call knowing exactly what is wrong.
In that case the failure is hardware — power supply, motherboard, or related components. We cannot fix that remotely. We can give you a free 10-minute diagnostic call to confirm and tell you the most likely cause so you can take it to a local repair shop with a clear ask.
Often no. Black screen with the machine running can be a stuck startup process, a corrupted graphics driver, an external monitor confusion, or a failed Windows update. All of those are fixable remotely once we get into recovery mode together.
Boot loops are usually corrupted boot files or a bad Windows update. We boot you into Windows Recovery Environment from a working device or USB recovery drive (your tech will guide you), then run the right repair commands to restore startup. High success rate.
Often yes, depending on which component failed. If the storage drive is healthy and only the OS or boot is broken, we recover everything. If the drive itself failed, recovery may need physical hardware work that requires sending it to a data-recovery lab — we can give you the right referral.
Yes. Power surges commonly fry power supplies and sometimes motherboards. We can rule that in or out on the diagnostic call.
Hardware
Windows BSOD or repeated crashes? A CyberITEX tech can diagnose the cause from the dump file and fix it remotely. $79 / 30-min session.
Fix itPerformance
Slow computer slowing you down? A CyberITEX tech can diagnose and speed up your PC or Mac in a 30-minute remote session. $79, no contract.
Fix itData
Accidentally deleted important files? CyberITEX walks you through fast recovery steps remotely. Honest about success rates. $79 / 30-min.
Fix itSend us a quick description and a CyberITEX technician will respond fast. $79 per 30-minute session, no account or contract required.