Remote IT Support · Boston, MA
Remote IT Support for Boston, MA
CyberITEX delivers remote-first IT support to small businesses across the Greater Boston area — Boston, Cambridge, Somerville, the 128 corridor, and out to Worcester. We have no Boston office. By working remotely we cut the truck-roll fees local MSPs charge and keep our rate at $79 per 30-minute remote session with same-business-hour response.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Boston businesses pick a remote MSP
Boston is one of the densest concentrations of biotech and life-sciences companies on the planet, with hundreds of small and mid-size firms in Cambridge, Kendall Square, and along the 128 corridor. Add a deep finance and asset-management cluster, an edtech and university-spinout layer (Boston has more than 50 colleges in the metro), and a healthcare delivery system across Mass General Brigham, Beth Israel Lahey, and many independent practices. Pain points we hear most: small biotech and edtech firms need vendor-due-diligence controls (MDM, SSO, MFA, logging) on a startup budget; healthcare and life-sciences clients need HIPAA-aware IT and EU GDPR-aware data flows for their European trial sites; small RIAs need SEC and Massachusetts 201 CMR 17 compliance.
How we compare to a local Boston truck-roll shop
Boston MSP rates run $150 to $200 per hour with hour minimums and trip charges across the metro and out the 128 belt. Our $79 per 30-minute session has no minimum, no trip charge, and our Eastern business hours cover Boston fully. For biotech vendor-DD, SEC and 201 CMR 17 compliance, and M365 hardening — the bulk of Boston IT — remote wins.
What we deliver to Boston remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Boston-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Boston businesses
Are you familiar with Massachusetts 201 CMR 17?
Yes. The Massachusetts Standards for the Protection of Personal Information apply to any business holding MA-resident PII. We deploy the encryption, access controls, MFA, and written information security program 201 CMR 17 requires. No compliance surcharge; standard $79 per 30-minute session pricing.
Can you help a Cambridge biotech pass big-pharma vendor due diligence?
Yes. We deploy MDM, identity hardening, central logging, and the documented IT security program big-pharma partners expect. Engagements typically run two to four weeks of focused work; we tell you a realistic timeline up front.
Useful resources for Boston businesses
Local programs, regulators, and reference material we send our Boston-area clients to.
Other areas we serve remotely
All locationsWorcester, MA
Remote IT for Worcester and Central MA businesses. Healthcare, biotech, and manufacturing. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Tampa, FL
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware clinic support, hardened Microsoft 365, no truck rolls.
Ready to talk to a real Boston-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.