Remote IT Support · Austin, TX
Remote IT Support for Austin, TX
CyberITEX provides remote-first IT support to small businesses across the Austin metro, from downtown to Round Rock and Cedar Park. We have no office in Austin, and that is the point. By working remotely we strip out the truck-roll fees and four-hour minimums local shops add to every ticket, which lets us start at $79 per 30-minute session and respond inside a single business hour. We support Microsoft 365, Google Workspace, Windows and Mac fleets, firewalls, VPNs, and the SOC 2 stack early-stage SaaS teams need to close enterprise contracts.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Austin businesses pick a remote MSP
The Austin–Round Rock metro is the fastest-growing tech economy in Texas, generating roughly $248 billion in regional GDP in 2023, and it is built on a long tail of small businesses rather than a handful of giants. Employment in professional, scientific and technical services grew 35.5% from 2019 through 2024, and new business applications are up 71% over the past five years. The economy that earned the city the "Silicon Hills" nickname is heavy on SaaS, semiconductors, advanced manufacturing, and a music-tech sector that orbits SXSW and the Austin live-music scene. The pain point we hear most often from Austin founders is the SOC 2 wall: VC-backed SaaS startups around 12 to 20 employees suddenly need MDM, identity hardening, audit-ready logs, and a written security program in order to close mid-market deals. Those same founders are watching burn carefully and cannot justify a $4,000-a-month managed-services minimum. The second pain point is hardware logistics across distributed teams. Austin companies routinely have engineers in East Austin, Cedar Park, Pflugerville, San Marcos, and remote across the country, which makes break-fix tickets a real problem for a local shop that bills truck rolls but solves the same problem for a remote-first MSP that ships pre-imaged laptops and runs onboarding over Zoom.
How we compare to a local Austin truck-roll shop
Local Austin IT shops typically bill $125 to $175 per hour with a one to two hour minimum and a separate truck-roll or trip charge per visit. After-hours and weekend rates land between $200 and $275. We start at $79 per 30-minute session with no minimum, no trip charge, and we are reachable on the same Slack or Teams channel your engineers already live in. The honest tradeoff is that we cannot stand next to a server in a closet on South Congress. In practice we have not needed to in years; remote tools, ship-direct hardware, and a smart-hands partner network handle the rare physical task. For everything else, including ransomware response at 2 a.m. on a Saturday, a remote MSP gets there faster than the truck.
What we deliver to Austin remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Austin-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Austin businesses
Are you available during Austin business hours even though you are not local?
Yes. Our standard support window is 7 a.m. to 7 p.m. Central, which fully covers Austin business hours, and our on-call rotation handles after-hours and weekend incidents. Most Austin clients reach us through a shared Slack or Teams channel and see a response within a few minutes during the business day. Because we are not driving across I-35 between calls, an Austin ticket usually starts being worked on faster than a local truck-roll shop can dispatch a tech.
Can you help an Austin SaaS startup get ready for SOC 2?
Yes, this is one of our most common Austin engagements. We deploy MDM across Mac and Windows, harden Microsoft 365 or Google Workspace identity, set up SSO and MFA enforcement, configure centralized logging, and write the IT-side policies and procedures the auditor needs. We work alongside whichever audit firm or compliance platform you have chosen (Vanta, Drata, Secureframe), and we do not charge a SOC-2 surcharge; it is the same $79 per 30-minute session rate.
Useful resources for Austin businesses
Local programs, regulators, and reference material we send our Austin-area clients to.
SBA San Antonio District Office
Federal SBA office covering Travis and Williamson counties; loan programs and counseling for Austin small businesses.
Austin Chamber of Commerce
Regional chamber publishing the local economic data and member directory most Austin SMBs reference.
Texas Attorney General Data Breach Reporting
Where Texas businesses are required to report security breaches affecting more than 250 residents.
Built In Austin
Local tech-startup news and jobs board; useful for benchmarking IT roles and tooling stacks.
UT Austin Center for Identity
University research center on identity theft and fraud; publishes practical SMB security guidance.
Other areas we serve remotely
All locationsHouston, TX
Remote IT support for Houston businesses in energy, healthcare, and logistics. $79 per 30-min session. No truck rolls across the metro.
Dallas, TX
Remote IT support for Dallas-Fort Worth businesses in finance, telecom, and logistics. $79 per 30-min remote session. No trip charges.
San Antonio, TX
Remote IT for San Antonio SMBs across military, healthcare, and bioscience. $79 per 30-min remote session. No trip charges.
Ready to talk to a real Austin-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.