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Remote IT Support · Buffalo, NY
CyberITEX serves small businesses across Buffalo and Western New York — downtown, the Medical Campus, the Northtowns, Niagara Falls, and out through Erie and Niagara counties. We have no Buffalo office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Buffalo carries a deep healthcare delivery system anchored by Roswell Park Cancer Institute, Kaleida, ECMC, plus the Buffalo Niagara Medical Campus; manufacturing remains strong (auto, defense, rail); a financial-services tail (M&T Bank HQ); and a growing biotech presence around the medical campus. Pain points: healthcare needs HIPAA-aware IT; manufacturing tier-2 suppliers need TISAX or CMMC; biotech firms need vendor-DD.
Western NY MSP rates run $105 to $155 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
The same service catalog as our managed-IT clients, scoped per session or per month for Buffalo-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. BAA, MDM, encrypted email, logging, MFA on clinical systems. No HIPAA premium; rate is $79 per 30-minute session.
Local programs, regulators, and reference material we send our Buffalo-area clients to.
Remote IT support for NYC small businesses across finance, media, and healthcare. $79 per 30-min session. No truck rolls.
Remote IT for Rochester and Finger Lakes businesses. Imaging, healthcare, and biotech. $79 per 30-min.
Remote IT for Syracuse and Central NY businesses. Tech, healthcare, and education. $79 per 30-min.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.