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Remote IT Support · Rochester, NY
CyberITEX serves small businesses across Rochester and the Finger Lakes — downtown, the East End, Pittsford, Henrietta, and out through Monroe and Ontario counties. We have no Rochester office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Rochester is the historic optical and imaging capital (Eastman Kodak legacy, Bausch + Lomb, Xerox); the University of Rochester and URMC anchor a deep healthcare and biomedical research presence; agriculture and food (Wegmans HQ, dairy across the Finger Lakes) round out the economy. Pain points: biotech and life-sciences firms need vendor-DD; healthcare needs HIPAA; small manufacturing firms need M365 and ERP help.
Upstate NY MSP rates run $100 to $145 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
The same service catalog as our managed-IT clients, scoped per session or per month for Rochester-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. URMC and academic-medical-center spinouts need standard biotech vendor-DD work — MDM, identity hardening, encryption, audit-ready logging.
Local programs, regulators, and reference material we send our Rochester-area clients to.
Remote IT support for NYC small businesses across finance, media, and healthcare. $79 per 30-min session. No truck rolls.
Remote IT for Buffalo and Western NY businesses. Healthcare, manufacturing, and finance. $79 per 30-min.
Remote IT for Syracuse and Central NY businesses. Tech, healthcare, and education. $79 per 30-min.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.