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Remote IT Support · Durham, NC
CyberITEX serves small businesses across Durham and the broader Research Triangle — downtown Durham, Brightleaf, the Research Triangle Park, and on out through Durham and Orange counties. We have no Durham office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Durham anchors RTP's biotech and life-sciences ecosystem (Duke University, Duke Health, plus a long pharma and clinical-research tail) and a growing SaaS startup presence. Pain points: biotech firms need vendor-DD for big-pharma partners; SaaS startups need SOC 2; healthcare needs HIPAA.
Triangle MSP rates run $115 to $170 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
The same service catalog as our managed-IT clients, scoped per session or per month for Durham-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. Duke and RTP biotech spinouts need MDM, identity hardening, central logging, and the documented IT security program big-pharma partners expect. Engagements typically run two to four weeks.
Local programs, regulators, and reference material we send our Durham-area clients to.
Remote IT support for Charlotte SMBs from $79 per 30-min session. Banking-grade Microsoft 365 hardening, fintech-aware controls, no trip fees, same-day response.
Remote managed IT for Raleigh and Research Triangle small businesses from $79 per 30-min session. Biotech-aware, SOC 2-ready, no trip fees, no enterprise minimums.
Remote IT for Greensboro and Triad businesses. Logistics, manufacturing, and healthcare. $79 per 30-min.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.