Remote IT Support · Durham, NC
Remote IT Support for Durham, NC
CyberITEX serves small businesses across Durham and the broader Research Triangle — downtown Durham, Brightleaf, the Research Triangle Park, and on out through Durham and Orange counties. We have no Durham office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Durham businesses pick a remote MSP
Durham anchors RTP's biotech and life-sciences ecosystem (Duke University, Duke Health, plus a long pharma and clinical-research tail) and a growing SaaS startup presence. Pain points: biotech firms need vendor-DD for big-pharma partners; SaaS startups need SOC 2; healthcare needs HIPAA.
How we compare to a local Durham truck-roll shop
Triangle MSP rates run $115 to $170 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
What we deliver to Durham remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Durham-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Durham businesses
Can you help a Duke spinout with vendor-DD for big-pharma partners?
Yes. Duke and RTP biotech spinouts need MDM, identity hardening, central logging, and the documented IT security program big-pharma partners expect. Engagements typically run two to four weeks.
Useful resources for Durham businesses
Local programs, regulators, and reference material we send our Durham-area clients to.
Other areas we serve remotely
All locationsCharlotte, NC
Remote IT support for Charlotte SMBs from $79 per 30-min session. Banking-grade Microsoft 365 hardening, fintech-aware, no trip fees.
Raleigh, NC
Remote managed IT for Raleigh and the Research Triangle from $79 per 30-min session. Biotech-aware, SOC 2-ready, no trip fees or minimums.
Greensboro, NC
Remote IT for Greensboro and Triad businesses. Logistics, manufacturing, and healthcare. $79 per 30-min.
Ready to talk to a real Durham-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.