Remote IT Support · Madison, WI
Remote IT Support for Madison, WI
CyberITEX serves small businesses across Madison and Dane County — downtown, the Capitol area, the East and West Sides, and out through Middleton and Fitchburg. We have no Madison office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Madison businesses pick a remote MSP
Madison is anchored by the University of Wisconsin-Madison (one of the largest US public research universities) and state government, plus a strong biotech, ag-tech, and SaaS startup ecosystem (Epic Systems is just outside Madison in Verona). Healthcare across UW Health is HIPAA-heavy. Pain points: biotech firms need vendor-DD; SaaS startups need SOC 2; healthcare needs HIPAA.
How we compare to a local Madison truck-roll shop
Madison MSP rates run $100 to $150 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
What we deliver to Madison remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Madison-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Madison businesses
Can you support UW-Madison spinouts with vendor-DD?
Yes. UW-Madison biotech and tech spinouts need MDM, identity hardening, central logging, and the documented IT security program partners expect.
Useful resources for Madison businesses
Local programs, regulators, and reference material we send our Madison-area clients to.
Other areas we serve remotely
All locationsGreen Bay, WI
Remote IT for Green Bay and Northeast Wisconsin businesses. Paper, insurance, and food. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Tampa, FL
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware clinic support, hardened Microsoft 365, no truck rolls.
Ready to talk to a real Madison-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.