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Remote IT Support · Michigan
CyberITEX delivers remote-first IT support to small businesses across all of Michigan — from Detroit and Ann Arbor through Grand Rapids, Lansing, and the long tail of smaller cities and Upper Peninsula communities. We have no Michigan office. By working remotely we cut the trip charges and keep our rate at $79 per 30-minute remote session.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Covering all major metros including Detroit, Grand Rapids, Warren, Sterling Heights, Ann Arbor and the smaller cities and towns in between.
Michigan has roughly 900,000 small businesses driven by automotive (the Big Three plus thousands of suppliers), manufacturing across the state, healthcare at Henry Ford / Beaumont / Spectrum, and a growing tech presence around Ann Arbor and Detroit. West Michigan around Grand Rapids carries office-furniture, food processing, and aviation manufacturing (Steelcase, Herman Miller, Gentex, Amway, Whirlpool). The IT pain points: automotive suppliers need TISAX or CMMC plus EDI; small manufacturers need ERP and M365 help; smaller Ann Arbor SaaS startups need SOC 2.
Michigan MSP rates run $115 to $165 per hour with hour minimums and trip charges across the state and the U.P. Our $79 per 30-minute session has no minimum, no trip charge, and our Eastern business hours cover Michigan fully. For TISAX/CMMC, M365, HIPAA, and SOC 2 work — most weeks — remote wins.
For these metros we have published a dedicated page with city-specific industry context, local resources, and FAQs.
The full CyberITEX service catalog, scoped per session or per month for Michigan-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. Both standards push the same kind of identity, logging, encryption, and access-control work. We help suppliers reach the right level of readiness and document the evidence assessors expect.
Yes. Remote-first IT works the same in Marquette or the Soo as it does in Detroit. Distance has no effect on the rate or response time.
State-level programs, regulators, and reference material we send our Michigan clients to.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.