Remote IT Support · Detroit, MI
Remote IT Support for Detroit, MI
CyberITEX serves small businesses across metro Detroit — downtown, Midtown, Royal Oak, Troy, Ann Arbor, and on out across Oakland, Macomb, and Washtenaw counties. We have no Detroit office. By working remotely we cut the trip charges and keep our rate at $79 per 30-minute remote session.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Detroit businesses pick a remote MSP
Detroit anchors the country's largest automotive ecosystem — the Big Three plus thousands of tier-1, tier-2, and tier-3 suppliers across the region — and that drives the bulk of small-business IT pain. Beyond auto, the metro has a strong healthcare delivery system across Henry Ford, Beaumont, and Detroit Medical Center, a real research and biotech layer around the University of Michigan in Ann Arbor, and a growing tech and SaaS cluster downtown. Pain points: auto suppliers need TISAX or Cybersecurity Maturity Model Certification (CMMC) controls plus EDI integrations with the OEMs; healthcare practices need HIPAA-aware IT; small Ann Arbor SaaS startups need SOC 2 prep on startup budgets.
How we compare to a local Detroit truck-roll shop
Detroit-area MSP rates run $115 to $165 per hour with hour minimums and trip charges across the metro. Our $79 per 30-minute session has no minimum, no trip charge, and our Eastern business hours cover the metro fully. For TISAX/CMMC, M365, HIPAA, and SOC 2 work — most weeks — remote wins.
What we deliver to Detroit remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Detroit-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Detroit businesses
Can you help a tier-2 auto supplier with TISAX or CMMC?
Yes. Both standards push the same kind of identity, logging, encryption, and access-control work. We help suppliers reach the right level of readiness and document the evidence assessors expect, working alongside your chosen assessor or platform. Standard $79 per 30-minute session pricing.
Are you HIPAA-aware for Detroit-area healthcare practices?
Yes. BAA, MDM, encrypted email, logging, and MFA on clinical systems. No HIPAA surcharge.
Useful resources for Detroit businesses
Local programs, regulators, and reference material we send our Detroit-area clients to.
Other areas we serve remotely
All locationsGrand Rapids, MI
Remote IT for Grand Rapids businesses. Office furniture, food processing, and healthcare. $79 per 30-min.
Ann Arbor, MI
Remote IT for Ann Arbor businesses. Tech, biotech, and university-spinout SaaS. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Ready to talk to a real Detroit-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.