Remote IT Support · Pittsburgh, PA
Remote IT Support for Pittsburgh, PA
CyberITEX serves small businesses across the Pittsburgh metro — downtown, Strip District, East Liberty, Oakland, the South Side, and on out across Allegheny County and the Mon Valley. We have no Pittsburgh office. By working remotely we cut the trip charges local MSPs add and keep our rate at $79 per 30-minute remote session.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Pittsburgh businesses pick a remote MSP
Pittsburgh has reinvented itself as a robotics, AI, and life-sciences hub anchored by Carnegie Mellon and Pitt, with a deep healthcare delivery system across UPMC and Allegheny Health Network and a still-meaningful energy sector across the Marcellus shale. Pain points: smaller robotics and AI startups out of CMU need vendor-due-diligence controls; UPMC- and AHN-affiliated practices need HIPAA-aware IT; energy-sector suppliers need cybersecurity-insurance attestations and identity hardening; the long tail of small manufacturing in the Mon Valley needs Microsoft 365 + MRP help on small-shop budgets.
How we compare to a local Pittsburgh truck-roll shop
Pittsburgh MSP rates run $115 to $165 per hour with hour minimums and trip charges. Our $79 per 30-minute session has no minimum, no trip charge, and our Eastern business hours cover the metro fully. For HIPAA, M365, and vendor-DD work — most weeks — remote wins.
What we deliver to Pittsburgh remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Pittsburgh-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Pittsburgh businesses
Can you help a CMU spinout with vendor due diligence?
Yes. We deploy the identity, logging, encryption, and policy controls enterprise customers and university tech-transfer offices expect. Engagements typically run two to four weeks; we tell you the realistic timeline up front. Standard $79 per 30-minute session pricing.
Are you HIPAA-aware for UPMC- or AHN-affiliated practices?
Yes. BAA, MDM, encrypted email, logging, MFA on clinical systems, and documented offboarding. No HIPAA surcharge.
Useful resources for Pittsburgh businesses
Local programs, regulators, and reference material we send our Pittsburgh-area clients to.
SBA Western Pennsylvania District Office
Federal SBA office covering western Pennsylvania.
Greater Pittsburgh Chamber of Commerce
Regional chamber and economic-development organization.
Pennsylvania AG Data Breach Reporting
Where Pennsylvania businesses report breaches under the Breach of Personal Information Notification Act.
Other areas we serve remotely
All locationsPhiladelphia, PA
Remote IT for Philly SMBs across healthcare, education, and finance. $79 per 30-min remote session. No truck rolls.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Tampa, FL
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware clinic support, hardened Microsoft 365, no truck rolls.
Ready to talk to a real Pittsburgh-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.