Loading
Remote IT Support · Pittsburgh, PA
CyberITEX serves small businesses across the Pittsburgh metro — downtown, Strip District, East Liberty, Oakland, the South Side, and on out across Allegheny County and the Mon Valley. We have no Pittsburgh office. By working remotely we cut the trip charges local MSPs add and keep our rate at $79 per 30-minute remote session.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Pittsburgh has reinvented itself as a robotics, AI, and life-sciences hub anchored by Carnegie Mellon and Pitt, with a deep healthcare delivery system across UPMC and Allegheny Health Network and a still-meaningful energy sector across the Marcellus shale. Pain points: smaller robotics and AI startups out of CMU need vendor-due-diligence controls; UPMC- and AHN-affiliated practices need HIPAA-aware IT; energy-sector suppliers need cybersecurity-insurance attestations and identity hardening; the long tail of small manufacturing in the Mon Valley needs Microsoft 365 + MRP help on small-shop budgets.
Pittsburgh MSP rates run $115 to $165 per hour with hour minimums and trip charges. Our $79 per 30-minute session has no minimum, no trip charge, and our Eastern business hours cover the metro fully. For HIPAA, M365, and vendor-DD work — most weeks — remote wins.
The same service catalog as our managed-IT clients, scoped per session or per month for Pittsburgh-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. We deploy the identity, logging, encryption, and policy controls enterprise customers and university tech-transfer offices expect. Engagements typically run two to four weeks; we tell you the realistic timeline up front. Standard $79 per 30-minute session pricing.
Yes. BAA, MDM, encrypted email, logging, MFA on clinical systems, and documented offboarding. No HIPAA surcharge.
Local programs, regulators, and reference material we send our Pittsburgh-area clients to.
Federal SBA office covering western Pennsylvania.
Regional chamber and economic-development organization.
Where Pennsylvania businesses report breaches under the Breach of Personal Information Notification Act.
Remote IT for Philly SMBs across healthcare, education, and finance. $79 per 30-min remote session. No truck rolls.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware support for clinics, hardened Microsoft 365 for finance offices, no truck rolls.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.