Loading
Network · Fix
WiFi shows connected, signal strength is full, yet websites do not load. This is a different problem from "no WiFi" — your wireless link is fine, but something between you and the internet is broken: DNS, IPv6, ISP routing, a misbehaving DHCP server, or a captive portal that did not load. Each has a clear fix once you identify which one. A tech can rule them out in order and have you online in 20-30 minutes.
$79 per 30-minute session · No contract · You watch every action
Fast response
Typical response within minutes during business hours.
Encrypted CyberDesk session
End-to-end encrypted. Removable at session end. You watch the whole time.
No contract, no upsell
$79 for the session. If we cannot help, we tell you upfront.
Real, useful steps to try before you book. If they do not resolve it, the next sections explain what is actually wrong and how a remote session fixes it.
Set DNS to 1.1.1.1 / 8.8.8.8 (Cloudflare / Google). On Windows: network adapter properties → IPv4 → Use the following DNS. If sites suddenly load, your ISP's DNS is broken.
Many sites have IPv6 issues that hang slow connections. Disable IPv6 on the network adapter properties. If everything starts loading fast, IPv6 routing is the cause.
Unplug the modem and router for 60 seconds. Plug the modem in first, wait for stable lights, then the router. Refreshes lease and clears stuck states.
On guest WiFi (hotels, coffee shops, airports), the network often requires you to accept terms first. Open a browser and try to load a non-https site (e.g. neverssl.com) — the portal usually appears.
Most "connected but no internet" cases come from one of: DNS server failure (your ISP's DNS or a stuck local cache), IPv6 routing issues (the router announces IPv6 but the path is broken), expired or wrong DHCP lease, ISP outage that has not been formally announced yet, a captive portal you have not authenticated to, MTU mismatch causing large packets to drop silently, a VPN client that disconnected and left a partial route, browser certificate or proxy misconfiguration, or — for office networks — a firewall rule that is silently dropping outbound traffic. We have also seen surprising amounts of blame land on outdated wireless drivers and Windows network stack corruption.
Your tech connects through CyberDesk (using your phone hotspot or a different network if needed) and methodically rules out each cause: ipconfig review, ping and tracert tests to known endpoints, DNS resolution test (nslookup), browser-level diagnostics, captive portal check, IPv6 vs IPv4 isolation, MTU test, and proxy / VPN settings audit. The methodology gets you online in the session and identifies the underlying cause so it does not return. If the issue is genuinely your ISP, we tell you exactly what to ask them so you do not waste an hour on the phone with their support script.
CyberDesk encrypted remote session
One-click connect. No software stays on your machine after the session unless you choose to keep it.
You stay in control
See your screen the whole time. End the session in one click. We document what we did when the session ends.
No "have you tried turning it off and on again" — we rule out causes systematically. If the problem is on your ISP's end, we identify it specifically (modem error logs, DNS failure, route blackhole) so you can call them with concrete evidence instead of vague complaints. $79 / 30-minute session.
Different DNS settings, different IPv6 capability, or one device hit a stale DHCP lease while the other did not. We can compare configs in a session and equalize them.
Often a flaky DHCP lease (router reassigns address mid-session), a sleep / wake state on the network adapter, or in offices, a captive portal session timing out silently. We can pin down which one in a single session.
Yes — speed test only confirms the path to that one server. DNS failure, certificate issues, or routing problems to other destinations can still block normal browsing while speed tests pass. We test multiple endpoints to isolate the cause.
Similar but different — usually the VPN routed all traffic through a server that is itself broken or overloaded. We check VPN routes, kill switch settings, and DNS leaks. Disconnecting the VPN often immediately fixes it.
Captive portals are the most common cause on public WiFi. We can also help with the secondary issues — VPN setup so public WiFi is safer, and DNS choice so you do not get redirected to the captive portal repeatedly.
Network
WiFi down or unreliable? A CyberITEX tech can diagnose and fix your wireless connection remotely (yes, even when the WiFi is broken). $79.
Fix itPrinter
New printer or replaced router and the printer will not connect to WiFi? CyberITEX walks you through setup remotely. $79 / 30-min.
Fix itPerformance
Slow computer slowing you down? A CyberITEX tech can diagnose and speed up your PC or Mac in a 30-minute remote session. $79, no contract.
Fix itSend us a quick description and a CyberITEX technician will respond fast. $79 per 30-minute session, no account or contract required.