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Remote IT Support · Auckland, NZ
CyberITEX provides remote-first IT support to small businesses across Auckland — the CBD, North Shore, West Auckland, plus the broader metro. We have no Auckland office. We deliver $79 per 30-minute remote sessions, invoiced in NZD or USD on request.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Auckland is New Zealand's largest city and centre of finance, tech, and creative industries. SMB IT pain points: financial firms need RBNZ and FMA-aware controls; tech and SaaS firms need NZ Privacy Act 2020 compliance and SOC 2 prep for US customers; creative agencies need fast distributed Mac fleet support.
Auckland MSP rates run NZD 140 to 220 per hour with hour minimums and trip charges. Our $79 per 30-minute session has no minimum, no trip charge. Coverage is via late-shift rotation given the 16-18 hour US time difference.
The same service catalog as our managed-IT clients, scoped per session or per month for Auckland-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. The Privacy Act 2020 brings GDPR-style obligations including notifiable privacy breaches, principles for personal information handling, and cross-border transfer requirements. We deploy the technical controls and work alongside your privacy officer for the policy workflow.
Our late-shift rotation covers Auckland morning hours. Most clients reach us through a shared Slack or Teams channel that we monitor across shifts. For 24/7 needs we scope a managed-IT retainer with explicit SLAs.
Local programs, regulators, and reference material we send our Auckland-area clients to.
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Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.