Remote IT Support · Nashville, TN
Remote IT Support for Nashville, TN
CyberITEX provides remote-first IT support and computer help to Nashville-area small businesses from downtown to Brentwood, Franklin, and Murfreesboro. We do not have a Nashville office; we deliberately stripped that overhead out so we can start at $79 per 30-minute session with no trip fees and same-business-hour response. We support the stack Nashville actually runs on: Microsoft 365 and Google Workspace, Windows and Mac fleets, healthcare-aware identity controls for Middle Tennessee's deep provider ecosystem, and the kind of audio-workstation troubleshooting that comes with serving studios and label-side offices.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Nashville businesses pick a remote MSP
Nashville is no longer just Music City. The Bureau of Labor Statistics counted roughly 53,000 businesses in the metro, with professional and technical services, retail, and healthcare leading the list. Healthcare in particular dominates the regional economy: Middle Tennessee is home to more than 900 healthcare companies, 19 publicly traded healthcare HQs, and an industry that contributes about $67 billion and over 360,000 direct and indirect jobs annually. The IT and technology sector grew 51% from 2015 to 2020, outpacing the national rate by 32%, and Amazon, Oracle, and Meta have all made multi-year commitments to the metro. The music industry is still here too, with about 80,000 jobs and roughly 200 recording studios contributing nearly $10 billion to the local economy. The IT pain points line up with that mix: Nashville healthcare-services companies need HIPAA-aware controls and audit-ready logging, but most are independent or PE-backed and cannot afford an enterprise MSP retainer. Studios and label-side offices need fast turnaround on Mac and audio-workstation issues without a salesperson trying to upsell them into a full managed plan. And the new wave of Nashville-based SaaS and fintech companies needs the same SOC 2 readiness work Austin and Charlotte clients ask for.
How we compare to a local Nashville truck-roll shop
Local Nashville computer-repair shops and small MSPs typically charge $100 to $145 per hour with a one-hour minimum, plus trip charges for on-site work in Brentwood, Franklin, or Hendersonville. Managed-services retainers for a 10-seat office often start around $1,500 a month before any hardware. We bill at $79 per 30-minute session with no minimum and no trip charge, and we offer a la carte block-hour pricing for clients who do not want a retainer. Because we work remotely, a Nashville ticket gets eyes on it before a local truck could even merge onto I-65, and our after-hours coverage is a phone call rather than a $250-an-hour weekend rate. The one tradeoff: hands-on data recovery from physically failed media gets shipped or handled by a partner, not done in-house.
What we deliver to Nashville remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Nashville-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Nashville businesses
Can you support a Nashville recording studio that runs Pro Tools and a lot of Macs?
Yes. Studio and label-side support is one of the more interesting parts of our Nashville book. We handle Pro Tools and Logic environments, USB and Thunderbolt audio interfaces, large-scale storage and backup for session files, and the network setups that keep latency low between control room and live room. We do this remotely through screen sharing and over the studio's VPN, and we do not require you to commit to a monthly retainer to get help on a session emergency.
How do you handle HIPAA for a Brentwood healthcare-services company?
We sign a BAA, treat the entire environment as in-scope from the start, and document our work to your audit standard. That means MDM on every device, identity hardening on Microsoft 365 with conditional access, encrypted email where the workflow needs it, central log retention, MFA on clinical and billing systems, and clean joiner-mover-leaver processes. Brentwood and Cool Springs healthcare clients are a core part of our practice, and the rate is the same $79 per 30-minute session, with no HIPAA upcharge.
Useful resources for Nashville businesses
Local programs, regulators, and reference material we send our Nashville-area clients to.
SBA Tennessee District Office
Statewide SBA office in Nashville; loans, federal contracting help, and counseling for Tennessee SMBs.
Nashville Area Chamber of Commerce
Largest Middle Tennessee business federation, founded 1847; networking and policy advocacy.
Tennessee Attorney General Identity Theft & Data Breach
Where Tennessee businesses report data breaches and consumers report identity theft.
Launch Tennessee
State-funded nonprofit supporting startup growth across Nashville, Memphis, Knoxville, and Chattanooga.
Nashville Technology Council
Membership organization for Middle Tennessee tech employers; runs the local State of Tech report.
Other areas we serve remotely
All locationsKnoxville, TN
Remote IT for Knoxville businesses. Federal labs (ORNL), healthcare, and tech. $79 per 30-min.
Chattanooga, TN
Remote IT for Chattanooga businesses. Tech (Gig City), automotive, and logistics. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Ready to talk to a real Nashville-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.