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Remote IT Support · Houston, TX
CyberITEX serves small businesses across the Houston metro, from downtown and the Energy Corridor to the Galleria, Sugar Land, and The Woodlands. We have no Houston office. By working remotely we cut the truck-roll fees and dispatch minimums local shops add to every ticket and keep our rate at $79 per 30-minute remote session.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Houston is the energy capital — every major oil and gas service company touches the metro, and a long tail of smaller field-services, equipment, and consulting firms support them. Beyond energy, Texas Medical Center anchors one of the largest healthcare clusters in the country with thousands of physician practices, dental offices, and specialty clinics around it. Logistics through the Port of Houston and the freight corridor to the Gulf round out the major employment. The pain point we hear most: Houston small businesses commonly need both M365 hardening AND a real backup story (storms, power outages, and the 2021 winter event taught everyone the cost of poor DR). And healthcare practices want HIPAA-aware IT without the enterprise-MSP price tag.
Houston MSPs typically bill $130 to $180 per hour with one-hour minimums and trip charges across the metro. After-hours rates climb past $200. Our $79 per 30-minute session has no minimum, no trip charge. For M365, security, backup, and HIPAA work — which fills most weeks — remote wins on price and speed.
The same service catalog as our managed-IT clients, scoped per session or per month for Houston-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. Houston needs DR that survives storms, prolonged power loss, and ISP outages. We deploy 3-2-1 backups with offsite immutable copies, document the recovery runbook, and test restores so you actually know it works. Most clients are recoverable to a working Microsoft 365 mailbox + key files within hours, not days.
Yes. We sign a BAA, configure MDM, encrypted email, central logging, and MFA on clinical systems, and document offboarding so a former biller cannot still log in next month. No HIPAA surcharge; rate is $79 per 30-minute session.
Local programs, regulators, and reference material we send our Houston-area clients to.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Remote IT support for Dallas-Fort Worth businesses in finance, telecom, and logistics. $79 per 30-min remote session. No trip charges.
Remote IT for San Antonio SMBs across military, healthcare, and bioscience. $79 per 30-min remote session. No trip charges.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.