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Remote IT Support · Baltimore, MD
CyberITEX serves small businesses across Baltimore and Greater Baltimore — downtown, Fells Point, Hampden, Towson, and out across Baltimore County and surrounding areas. We have no Baltimore office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Baltimore is dominated by the Johns Hopkins University and Johns Hopkins Medicine ecosystem — one of the largest healthcare and biomedical research presences in the country — plus the Port of Baltimore (logistics), Under Armour, and a growing federal-contractor presence (NSA-adjacent). Pain points: biotech firms need vendor-DD; healthcare needs HIPAA; federal contractors need CMMC.
Maryland MSP rates run $135 to $190 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
The same service catalog as our managed-IT clients, scoped per session or per month for Baltimore-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. JHU and JHM affiliates need MDM, identity hardening, central logging, and the documented IT security program big-pharma and academic-medical-center partners expect.
Local programs, regulators, and reference material we send our Baltimore-area clients to.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware support for clinics, hardened Microsoft 365 for finance offices, no truck rolls.
Remote IT support and computer help for Nashville businesses from $79 per 30-min session. Healthcare-aware, music-industry-friendly, no truck rolls, same-day response.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.