Remote IT Support · Baltimore, MD
Remote IT Support for Baltimore, MD
CyberITEX serves small businesses across Baltimore and Greater Baltimore — downtown, Fells Point, Hampden, Towson, and out across Baltimore County and surrounding areas. We have no Baltimore office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Baltimore businesses pick a remote MSP
Baltimore is dominated by the Johns Hopkins University and Johns Hopkins Medicine ecosystem — one of the largest healthcare and biomedical research presences in the country — plus the Port of Baltimore (logistics), Under Armour, and a growing federal-contractor presence (NSA-adjacent). Pain points: biotech firms need vendor-DD; healthcare needs HIPAA; federal contractors need CMMC.
How we compare to a local Baltimore truck-roll shop
Maryland MSP rates run $135 to $190 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
What we deliver to Baltimore remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Baltimore-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Baltimore businesses
Can you help a Johns Hopkins-affiliated lab with vendor-DD?
Yes. JHU and JHM affiliates need MDM, identity hardening, central logging, and the documented IT security program big-pharma and academic-medical-center partners expect.
Useful resources for Baltimore businesses
Local programs, regulators, and reference material we send our Baltimore-area clients to.
Other areas we serve remotely
All locationsAustin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Tampa, FL
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware clinic support, hardened Microsoft 365, no truck rolls.
Nashville, TN
Remote IT support for Nashville businesses from $79 per 30-min session. Healthcare-aware, music-industry-friendly, no truck rolls, same-day.
Ready to talk to a real Baltimore-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.