Remote IT Support · Dubai, UAE
Remote IT Support for Dubai, UAE
CyberITEX provides remote-first IT support to small businesses across Dubai — DIFC, Downtown, Business Bay, JLT, Dubai Marina, plus the broader emirate including Jebel Ali and Dubai South. We have no Dubai office. We deliver $79 per 30-minute remote sessions, invoiced in AED or USD on request.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Dubai businesses pick a remote MSP
Dubai is one of the largest small-business economies in the Middle East, with an unusually concentrated mix of financial services and DFSA-regulated firms in DIFC, real estate and construction across the emirate, professional services and family offices, plus a fast-growing tech and crypto-fintech cluster around DMCC. The IT pain points: DIFC-regulated firms need DFSA-aware controls; real estate and family offices need identity hardening and breach-readiness for high-value, low-headcount operations; cross-border businesses need data-residency and UAE PDPL-aware controls (the new Personal Data Protection Law took effect in 2023).
How we compare to a local Dubai truck-roll shop
Dubai MSP rates run AED 400 to 700 per hour (~$110 to $190 USD) with hour minimums and trip charges across the emirate. Our $79 per 30-minute session has no minimum, no trip charge. Coverage is via late-shift rotation that covers Dubai morning hours; afternoon and evening are handled by on-call. For PDPL, DFSA, M365, and security work, remote wins on price and on response time.
What we deliver to Dubai remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Dubai-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Dubai businesses
Are you familiar with UAE PDPL compliance for Dubai businesses?
Yes. The UAE Personal Data Protection Law (PDPL) effective 2023 brings GDPR-style obligations including data-subject rights, breach notification, lawful basis for processing, and cross-border transfer requirements. We deploy the technical controls (encryption, access management, audit logging, breach detection) and work alongside your privacy counsel for the policy and consent workflow. Standard $79 per 30-minute session pricing.
How does support coverage work given the 8-9 hour time difference with the US?
Our late-shift rotation covers Dubai morning hours (which is late evening US East Coast). We typically respond within minutes during the Dubai morning business window and via on-call rotation for afternoon and evening incidents. Most Dubai clients also reach us through a shared Slack or Teams channel that we monitor across shifts. For round-the-clock needs we can scope a managed-IT retainer with explicit SLAs.
Useful resources for Dubai businesses
Local programs, regulators, and reference material we send our Dubai-area clients to.
Other areas we serve remotely
All locationsAbu Dhabi, UAE
Remote IT for Abu Dhabi small businesses across energy, finance, and government suppliers. $79 per 30-min remote session.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Tampa, FL
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware clinic support, hardened Microsoft 365, no truck rolls.
Ready to talk to a real Dubai-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.