Remote IT Support · Knoxville, TN
Remote IT Support for Knoxville, TN
CyberITEX serves small businesses across Knoxville and East Tennessee — downtown, West Knox, Oak Ridge, and out through Knox and Anderson counties. We have no Knoxville office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Knoxville businesses pick a remote MSP
Knoxville is anchored by the University of Tennessee plus Oak Ridge National Laboratory just west, creating a deep federal-research and supplier ecosystem. TVA HQ adds a major utility presence; healthcare across UT Medical Center and Covenant Health is HIPAA-heavy. Pain points: ORNL and DOE-adjacent suppliers need CMMC and DOE-aware controls; healthcare needs HIPAA; small research spinouts need vendor-DD.
How we compare to a local Knoxville truck-roll shop
East Tennessee MSP rates run $100 to $145 per hour. Our $79 per 30-minute session has no minimum, no trip charge. Eastern business hours (TN runs both Eastern and Central — Knoxville is Eastern) cover Knoxville fully.
What we deliver to Knoxville remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Knoxville-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Knoxville businesses
Can you help an ORNL supplier with CMMC?
Yes. Suppliers in the Oak Ridge ecosystem face standard CMMC and DOE-aware expectations.
Useful resources for Knoxville businesses
Local programs, regulators, and reference material we send our Knoxville-area clients to.
Other areas we serve remotely
All locationsNashville, TN
Remote IT support for Nashville businesses from $79 per 30-min session. Healthcare-aware, music-industry-friendly, no truck rolls, same-day.
Chattanooga, TN
Remote IT for Chattanooga businesses. Tech (Gig City), automotive, and logistics. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Ready to talk to a real Knoxville-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.