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Remote IT Support · Seattle, WA
CyberITEX is a remote-first IT partner for small businesses across the Seattle metro — Seattle, Bellevue, Redmond, Kirkland, Tacoma, and on out to Everett. We have no Seattle office. That keeps your bill below the local truck-roll rate and lets us reach you in minutes during business hours.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
The Seattle area carries an unusual concentration of cloud, SaaS, gaming, and biotech alongside the legacy aerospace cluster around Renton and Everett. A long tail of smaller SaaS and AI startups sits beneath Microsoft and Amazon, and the South Lake Union biotech cluster has expanded steadily. Pain points we hear most: small Seattle SaaS firms hit SOC 2 needs early because their customers are themselves enterprise tech buyers; biotech clients need controls for pharma-partner due diligence; smaller aerospace suppliers along the I-5 corridor need CMMC-aware controls without enterprise pricing. Plus a steady undercurrent of identity hardening — Pacific Northwest businesses are very Microsoft 365 heavy.
Seattle MSP rates typically run $145 to $200 per hour with hour minimums and trip charges across the lake or up the corridor. Our $79 per 30-minute session has no minimum, no trip charge, and our Pacific business hours cover Seattle fully. For M365 / Entra, SOC 2, and CMMC work — most weeks — remote wins.
The same service catalog as our managed-IT clients, scoped per session or per month for Seattle-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes — most Pacific Northwest small businesses are Microsoft 365 / Entra heavy by default. We do MFA enforcement, conditional access, app password elimination, mailbox hardening, and SharePoint permissions cleanup all day. Standard $79 per 30-minute session pricing applies.
Yes. We help tier-2 and tier-3 aerospace suppliers reach CMMC Level 1 or Level 2 readiness with the right identity, logging, and access controls. We work alongside whichever assessor or compliance platform you have chosen, and we do not charge a CMMC surcharge.
Local programs, regulators, and reference material we send our Seattle-area clients to.
Remote IT for Spokane and Eastern Washington / North Idaho businesses. Healthcare, manufacturing, and aerospace. $79 per 30-min.
Remote IT for Tacoma and South Puget Sound businesses. Port logistics, military, and healthcare. $79 per 30-min.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.