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Remote IT Support · Vancouver, BC
CyberITEX provides remote-first IT support to small businesses across Vancouver and the Lower Mainland, from downtown and Mount Pleasant to Burnaby, Surrey, Richmond, and the North Shore. We do not have a Vancouver office, and that is the entire point: cutting that overhead is what lets us deliver senior-level help without the trip fees and minimums local shops add to every ticket. We support what Vancouver SMBs actually run: Microsoft 365 and Google Workspace, mixed Windows and Mac fleets, secure remote access for distributed and globally-served teams, identity hardening for tech and life-sciences companies, and PIPA-aware controls for handling personal information under BC law.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Vancouver punches above its size on tech and creative industries. British Columbia's tech sector counts more than 12,000 companies and over 182,000 highly skilled workers, with Vancouver hosting Canada's fastest-growing life-sciences cluster and the world's second-largest virtual and augmented reality hub. The metro ranks first in North America for high-tech job growth. The BC film and television industry is also a serious anchor: enhanced tax credits raised the Film Incentive BC to 36% and the Production Services Tax Credit to 36% for productions starting in January 2025, and the industry is projected to contribute over $4 billion to the province by year end. BC is home to 50-plus animation studios, 50-plus VFX studios, 39 post-production houses, 27 studios and stages, and over 150 domestic producers. The IT pain points cluster in three places. Small VFX and animation shops need fast Mac support, large-volume render-storage, and asset-pipeline help on a freelancer-heavy, project-based budget. Life-sciences startups in Mount Pleasant and on the UBC corridor need controls that satisfy enterprise-pharma vendor due diligence. And the broader Lower Mainland SMB economy needs PIPA-aware policy work, Canadian data-residency, and good email and identity hygiene.
Lower Mainland MSP rates typically run CAD $130 to $185 per hour with hour minimums and trip charges for any on-site work in Surrey, Burnaby, Richmond, or up the North Shore. Managed-services retainers for a small office commonly start around CAD $1,800 to $3,500 per month before security tooling. Our rate starts at $79 per 30-minute session (USD; we invoice in CAD or USD) with no minimum and no trip charge, and our 7 a.m. to 7 p.m. Pacific hours fully cover Vancouver business time. The tradeoff: hands-on hardware work inside a Vancouver colo cabinet gets coordinated with a smart-hands partner. For the M365, MFA, MDM, VFX-pipeline, and PIPA policy work that fills most Vancouver weeks, we beat local shops on price and on speed.
The same service catalog as our managed-IT clients, scoped per session or per month for Vancouver-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes. Vancouver studios are a regular part of our book. We handle macOS fleets at scale, large-volume project storage and backup for asset pipelines, network performance for review-and-approval workflows, and the identity controls (SSO, MFA, conditional access) that keep contractors and freelancers in their own lane. We do most of this remotely; for any work that requires hands inside a render-farm cabinet, we coordinate with on-site staff or a smart-hands partner.
Yes. For Vancouver clients with PIPA exposure, we configure Microsoft 365 and the supporting tooling to use Canadian regions where available and document data-residency in writing for your privacy file. We also help write the consent language, breach-response plan, and cross-border transfer notices the BC Office of the Information and Privacy Commissioner expects. No separate Canadian-compliance surcharge; the rate is $79 per 30-minute session.
Local programs, regulators, and reference material we send our Vancouver-area clients to.
Provincial nonprofit providing advisory, training, and resources to BC small businesses.
Lower Mainland's primary business association; member directory and policy work.
Provincial regulator for PIPA; where BC businesses report privacy breaches and get guidance.
Government of Canada cybersecurity authority; publishes practical guidance for Canadian SMBs.
Provincial agency supporting BC's motion-picture, music, and creative industries.
Remote IT support for Toronto and GTA businesses. Fintech-aware, PIPEDA-ready, senior help without enterprise retainers. Same-day response, no trip fees.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Remote IT help for Tampa Bay businesses from $79 per 30-min session. HIPAA-aware support for clinics, hardened Microsoft 365 for finance offices, no truck rolls.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.