Remote IT Support · Ann Arbor, MI
Remote IT Support for Ann Arbor, MI
CyberITEX serves small businesses across Ann Arbor and Washtenaw County — downtown, the University of Michigan campus area, and out through Ypsilanti and Saline. We have no Ann Arbor office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Ann Arbor businesses pick a remote MSP
Ann Arbor is dominated by the University of Michigan and U-M Health, generating a deep tech, biotech, and research-spinout ecosystem (Duo Security legacy, Llamasoft legacy, Accuri, plus a long current SaaS tail). Healthcare across U-M Health and Trinity is HIPAA-heavy. Pain points: SaaS startups need SOC 2; biotech firms need vendor-DD; healthcare needs HIPAA.
How we compare to a local Ann Arbor truck-roll shop
Ann Arbor MSP rates run $115 to $165 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
What we deliver to Ann Arbor remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Ann Arbor-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Ann Arbor businesses
Can you help a U-M spinout with SOC 2 prep?
Yes — this is one of our most common Ann Arbor engagements. We deploy MDM, harden Microsoft 365 / Google Workspace, set up SSO and MFA, configure logging, and write the IT-side policies.
Useful resources for Ann Arbor businesses
Local programs, regulators, and reference material we send our Ann Arbor-area clients to.
Other areas we serve remotely
All locationsDetroit, MI
Remote IT for Detroit-area SMBs across automotive, manufacturing, and healthcare. $79 per 30-min session. No trip charges.
Grand Rapids, MI
Remote IT for Grand Rapids businesses. Office furniture, food processing, and healthcare. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Ready to talk to a real Ann Arbor-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.