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Remote IT Support · Ann Arbor, MI
CyberITEX serves small businesses across Ann Arbor and Washtenaw County — downtown, the University of Michigan campus area, and out through Ypsilanti and Saline. We have no Ann Arbor office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$79 per 30-minute session. Managed-IT retainers available for ongoing support.
Ann Arbor is dominated by the University of Michigan and U-M Health, generating a deep tech, biotech, and research-spinout ecosystem (Duo Security legacy, Llamasoft legacy, Accuri, plus a long current SaaS tail). Healthcare across U-M Health and Trinity is HIPAA-heavy. Pain points: SaaS startups need SOC 2; biotech firms need vendor-DD; healthcare needs HIPAA.
Ann Arbor MSP rates run $115 to $165 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
The same service catalog as our managed-IT clients, scoped per session or per month for Ann Arbor-area businesses and individuals.
$79 / 30-min remote sessions for one-off problems.
Monthly retainer with monitoring, helpdesk, and patching.
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Endpoint protection, VPN, MFA, vulnerability scans.
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Remote fixes for slow PCs, malware, errors, configs.
Yes — this is one of our most common Ann Arbor engagements. We deploy MDM, harden Microsoft 365 / Google Workspace, set up SSO and MFA, configure logging, and write the IT-side policies.
Local programs, regulators, and reference material we send our Ann Arbor-area clients to.
Remote IT for Detroit-area SMBs across automotive, manufacturing, and healthcare. $79 per 30-min session. No trip charges.
Remote IT for Grand Rapids businesses. Office furniture, food processing, and healthcare. $79 per 30-min.
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day help with Microsoft 365, security, and SOC 2 prep.
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.