Remote IT Support · Grand Rapids, MI
Remote IT Support for Grand Rapids, MI
CyberITEX serves small businesses across Grand Rapids and West Michigan — downtown, Ada, Walker, and out through Kent and Ottawa counties. We have no Grand Rapids office. We deliver $79 per 30-minute remote sessions.
Same-business-hour response
Reach a CyberITEX tech in minutes during business hours, within an hour after-hours.
Encrypted CyberDesk
End-to-end encrypted remote sessions. You watch every action on your screen.
No truck rolls, no minimums
$150 $79 per 30-minute session. Managed-IT retainers available for ongoing support.
Why Grand Rapids businesses pick a remote MSP
Grand Rapids anchors the country's office-furniture industry (Steelcase, Herman Miller / MillerKnoll, Haworth), plus a deep food-processing layer (Amway, Meijer HQ, Kellogg's adjacent in Battle Creek), aviation manufacturing (Gentex), and healthcare across Spectrum Health and Mercy Health. Pain points: manufacturing tier-2 suppliers need TISAX or CMMC; food processors need HACCP and FSMA documentation; healthcare needs HIPAA.
How we compare to a local Grand Rapids truck-roll shop
West Michigan MSP rates run $105 to $155 per hour. Our $79 per 30-minute session has no minimum, no trip charge.
What we deliver to Grand Rapids remotely
The same service catalog as our managed-IT clients, scoped per session or per month for Grand Rapids-area businesses and individuals.
On-demand IT support
$79 / 30-min remote sessions for one-off problems.
Managed IT
Monthly retainer with monitoring, helpdesk, and patching.
Email security
SPF / DKIM / DMARC, anti-phishing, mailbox protection.
Cybersecurity
Endpoint protection, VPN, MFA, vulnerability scans.
Compliance readiness
SOC 2, ISO 27001, NIST, HIPAA, PCI controls and evidence.
Online computer repair
Remote fixes for slow PCs, malware, errors, configs.
Common questions from Grand Rapids businesses
Can you support food-processing IT with HACCP and FSMA documentation?
Yes. Food processors face traceability, HACCP, and FSMA documentation expectations. We support the technical side and work alongside your QA team.
Useful resources for Grand Rapids businesses
Local programs, regulators, and reference material we send our Grand Rapids-area clients to.
Other areas we serve remotely
All locationsDetroit, MI
Remote IT for Detroit-area SMBs across automotive, manufacturing, and healthcare. $79 per 30-min session. No trip charges.
Ann Arbor, MI
Remote IT for Ann Arbor businesses. Tech, biotech, and university-spinout SaaS. $79 per 30-min.
Austin, TX
Remote-first IT support for Austin small businesses from $79 per 30-min session. No truck rolls, no minimums. Same-day Microsoft 365 and SOC 2 help.
Ready to talk to a real Grand Rapids-aware tech?
Tell us what is broken or what you want managed and a CyberITEX technician will respond fast. $79 per 30-minute session. No contract required.